You become who you hire could not be more true than when it comes to hiring your Chief Information Officer (CIO). Recently, I listened to a CIO of a multi-million dollar organization present on his progress during his first ten months; and I thought we could all pick up good ideas from his actions. The organization completely revitalized its IT, and the way it works, just by hiring one person. First, the CIO reduced the risks and hassle of e-mail outages by moving the organizations Microsoft Exchange server to a well-known national e-mail management firm. This firm provides professional 24/7 service, reliability, and much higher level of security. Using an outside service also provides a fixed contract cost with no worries of unexpected, expensive in house equipment failures. Another great feature of this move? It was all nearly invisible to users because the look and procedures didnt change and at all. Todays e-mail is as important to business as voice telephone service, perhaps more.