In HME, your brand is your identity. Any investment in your brand makes your business more valuable by making it more noticeable to the community, existing, and future customers. How can you ensure you are earning that valuable referral? The obvious one is to deliver exceptional service so that the customer will be willing to recommend you. However, its sometimes hard to depend on your staff to deliver consistently exceptional service, and sometimes the customer will remember the individual as being wonderfulnot your company. One of the easiest ways to ensure you capture that valuable business is to keep your name in front of the customer. Be unique. Thats why big businesses do unique things. For example: Las Vegas Mirage has its volcano Seattles Pike Place Fish Market tosses the fish through the air McDonalds has playgrounds attached to its restaurants. But how can you set yourself apart? Keep your name in front of the customer, make your goods unique: Private brand your equipment. Applieds
It is crucial that medical oxygen be stored properly and identified through proper signage. Medical oxygen is considered a prescription drug by the FDA and a hazardous material by the DOT. All companies that distribute oxygen must have signage to identify the various locations where oxygen is stored. The signage should be legible and the main focal point of the sign. If appropriate, you may wish to use other languages besides English, if youre in an area that is multilingual.
Drivers, respiratory therapists, warehouse personnel, and others who handle compressed gas cylinders should do so using the proper equipment to ensure safe movement of the cylinders. Compressed gas cylinders are pressure vessels that are capable of becoming propelled objects (think rockets!) if the contents are suddenly exhausted, either by mishap or accident. The rapid discharge of gas can happen if the cylinders are dropped and either the valve or other part of the cylinder becomes damaged or broken. If a cylinder is dropped and takes off, it can cause injury, property damage or worse. To prevent cylinders from being dropped, use carriers, bags, or carts when handling and moving cylinders, particularly multiple cylinders. Do not try to carry a large number of cylinders under your arms. One wrong move or trip can result in the cylinders being dropped and potentially damaged. CARRIERScan be constructed of several types of materials. The durability of the carrier is often reflected in
Filling your own oxygen cylinders can save you asignificant amount of money and headaches: Cylinders can befilled for less than one dollar, and youdont have to wait for suppliers or worry about missing cylinders. However, many people think filling is complicated and systems areexpensive. Heres some good news (for a change!)Filling is easy and a lot less expensive than you think. How Does It Work? When gas contained in a cylinder at high pressure is allowed to flow to another cylinder containing gas at a lower pressure, the pressures will equalize to a value somewhere between the two initial pressures. So, with a gas to gas system, the high pressure supply tanks have a higher pressure than the empty cylinders that are to be filled. A filler opens the first supply tank, allows the pressure in the two to equalize, then closes the first supply tank. The filler then opens the second cylinder, and allows it to equalize pressure. This continues down the bank of cylinders until the filling tank
The DOT has rules for how cylinders should be secured inside vehicles. It is important to follow these rules in order to avoid penalties, fines, and most importantly injuries. How Cylinders Should Be Secured Inside Vehicles Cylinders need to be secured in racks to prevent moving, shifting or ejecting during normal transportation. (49 CFR 177.840) For closed vehicles this means that the cylinders must be secured for minimal movement in the forward, backward or lateral direction (49 CFR 393.102) For open vehicles, they must also be secured for upward movement (49 CFR 393.102), secured by something that gives it 20% downward force(49 CFR 393.102)
The FDA does not recommend using soap and water solutions to leak test oxygen cylinders. According to FDA guidance and industry standards, soap and water solutions to leak test are not recommended and may even prove dangerous. Soapcontains animal fats (lard) which burns easily and explosive-like in an oxygen enriched atmosphere. Synthetic soap such as dish washing soap (Dawn, Joy, etc.) contain petroleum (oil). Some soaps contain both. These solutions leave residues on the valve that, when they come in contact with high pressure oxygen, can ignite and cause a fire. The FDA requires 2 leak tests during the fill process, one while the the cylinder is filling and another on the cylinder after they have been filled. This test must be done on every cylinder, to ensure that the contents of the cylinder is not leaking and that the patient will receive the full contents in the cylinder. Click here for more information on Applieds Leak Testing Solution.